We are building a payments organisation that moves billions of euros across our markets, supported by a strong foundation of Member Support. As a Member Support and Compliance Specialist, you will play a critical role in establishing and enhancing the Vinted Pay member support segment. You will be responsible for developing and improving support policies, also ensuring efficiency and high-quality solutions for ticket escalations and legal complaints. 

Join us in making a significant impact on our global payments ecosystem and enhancing the trust of our members through exceptional support and compliance.

• Co-own the establishment of  Vinted Pay member support segment 
• Deliver launch and scale activities for member support
• Develop and improve policies and procedures in wallet services related support processes
• Ensure compliance with legal complaint handling processes and deliver reporting activities for Bank of Lithuania
• Own efficiency and high quality solutions for ticket escalations

• Good understanding of customer support compliance requirements for regulated financial institutions (must have experience with customer complaint handling to Bank of Lithuania)
• Knowledge of anti-money laundering (AML) and know your customer (KYC) regulations
• Ability to interpret and apply regulatory requirements to customer support operations
• Prior experience with cross-departmental stakeholder management 
• Confident in operating within ambiguously defined structures with an ability to deliver tangible results
• Able to handle multiple complex tasks efficiently and make quick, informed decisions
• Strong verbal communication and negotiation skills (Fluent in English)
• Strong time management and organisational skills
• Comfortable working in a dynamic, fast-paced environment
• Nice to have:
• Familiarity with risk assessment and mitigation strategies
• Experience with BI tools such as Looker or similar

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2,358 - € 3,192 gross per month.