As a Member Support Training Specialist, you will work with the training of our Member Support agents, which will include developing training concepts, creating material, and working on improvements in the initial training and onboarding phases. You will collaborate closely with various internal and external stakeholders regarding training effectiveness improvement in quality and operational aspects. As a Training Specialist, you will be responsible for successful initial training implementation and effective support mechanisms during onboarding, ensuring compliance with initial training standards and principles across different teams. In this role, you will report to the Training Team Manager.

• Collaborate with cross-functional teams to specify expected outcomes after initial and onboarding phases, and define training agendas that align seamlessly with business objectives.
• Establish and refine initial training standards to ensure all materials are consistent and effective.
• Design engaging training materials using instructional design models, assess their effectiveness, and implement improvements.
• Develop initial training programs and onboarding modules, ensuring alignment with expected outcomes and strategic goals.
• Utilise industry-standard models to evaluate training success, analyse impacts on quality and performance metrics, and monitor post-launch training waves.
• Create LMS-compatible content and establish usage guidelines for initial training.
• Enhance the MS agents' onboarding phase by developing new hire support mechanisms, and managing training volumes to focus on efficiency and KPI achievement.
• Drive training and onboarding-related training efficiency improvements.
• Maintain comprehensive documentation of training processes and continuously refine them.

• Proven experience in business training.
• Bachelor’s degree, preferably in education sciences.
• Creative and enthusiastic about continuous learning and training.
• Proficient in developing engaging training materials using instructional design models.
• Expertise in creating LMS-compatible content and promoting its effective use within training initiatives.
• Strong analytical skills for evaluating the effectiveness of training materials and programs, with the ability to report on success metrics.
• Results-oriented with project management competency to drive improvement in training areas and achieve set goals.
• Strong collaboration skills for partnering proactively with cross-functional teams to develop training agendas aligned with business strategies.
• Excellent communication skills, including presentation and public speaking abilities.
• Open to change and maintaining a positive attitude towards dynamics.
• Fluent in English (C1 level).

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 1800 - € 2600 gross per month.