Delivery Manager, VGo Field Operations
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.
Quelques détails sur le poste
Ensure reliable, fast, and cost-efficient delivery operations across Last Mile and Midmile within the assigned scope. Own end-to-end performance of distribution sites by balancing service quality, delivery speed, capacity, and cost, while building scalable and sustainable operations.
In this position, you’ll:
Operational Performance
- Own Last Mile and Midmile performance (CPP, average delivery time from the sorting center, midmile trucks fill rate, drop-off/pick-up rate, dispatch rate)
- Monitor daily/weekly KPIs and drive corrective actions when needed
- Lead root cause analysis and implement sustainable improvements
- Ensure operational stability and execution excellence across sites
- Manage the in-country Delivery Coordinators to handle the daily tasks and escalations
Capacity & Network Readiness
- Plan and secure mid mile and last mile capacity to match volume forecasts and peak periods
- Ensure proper resource allocation (carriers, lanes, trucks, vans)
- Anticipate risks and prevent bottlenecks or service degradation
Delivery Speed & Service Level
- Improve transit times and reduce dwelling or delays by ensuring no parcel is left behind
- Ensure smooth flows between distros/hubs, and DSPs - carriers/Sortation team
- Drive initiatives to increase reliability and on-time performance
Carrier & Partner Management
- Act as the main operational point of contact for carriers/DSPs with the Delivery Coordinators
- Manage performance reviews, capacity checks, escalations, and continuous improvement plans
- Ensure accountability on service and cost commitments
Cross-functional Collaboration
- Partner with Planning team, Sortation, Sourcing team, Legal, and Program teams
- Align on forecasts, possible exits, legal compliance, operational setup, and priorities
Process & Scalability
- Standardize and scale ways of working across sites
- Simplify processes and improve operational efficiency
- Contribute to structural improvements rather than ad-hoc fixes
About you:
- Strong ownership and accountability
- Data-driven decision-making
- Bias for action with long-term thinking
- Collaborative and solution-oriented
- Comfortable operating in ambiguity and driving structure
Hard skills
- French/Spanish/Dutch and English fluent
- Proficient in written and oral communication techniques
Soft skills
- Excellent listening and understanding of providers' issues
- Problem-solving, data analysis
- Ability to interact effectively at all levels of the organisation (Operatives to Directors)
Behavioural skills:
- Role model behavior and constantly raising the bar
- Adaptability to stakeholders and environment
Avantages
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Newest MacBook models
- Digital mental and emotional health support and Employee Assistant Program (EAP)
- A daily lunch allowance
- Private health insurance
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
Travailler chez Vinted
Budget individuel pour la formation
Nous investissons dans votre développement professionnel ! Dans le cadre de notre engagement envers l'apprentissage continu, nous offrons un budget annuel de formation pour soutenir votre développement personnel et professionnel à travers des cours, des certifications, des ateliers et plus encore.
Égalité des chances
Le Groupe Vinted s'engage à créer un lieu de travail inclusif où les personnes de tous horizons partagent un sentiment d’appartenance. Nous nous réjouissons de recevoir les candidatures de personnes de toutes origines, identités et expériences de vie. Chez Vinted, tous les candidats sont traités équitablement, quel que soit leur race, leur âge, leur religion ou conviction, leur sexe, leur origine, leur nationalié, leur identité de genre, leur orientation sexuelle, leur handicap ou toute autre caractéristique protégée.
Si cette offre a retenu votre attention, nous serions ravis que vous postuliez. Il vous suffit de soumettre votre candidature rapidement, et nous vous recontacterons.
Submit your application
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