Parcel Point Agent
Brief info about Vinted
Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.
Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.
The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.
Information about the position
VintedGo has opened its very own parcel centres in Utrecht, Paris, Bordeaux and Amsterdam. At the centre, Vinted parcels can be collected and dropped-off by customers.
We are looking for a part-time Parcel Point Operative for our centre in Utrecht.
In this role, you help customers with their parcels, receive and return parcel bags to drivers, and proactively communicate with colleagues to further improve the centre.
In this position, you’ll
- Assist customers with dropping off and picking up their parcels.
- Facilitate drivers in the drop-off and pick-up of bags.
- Provide guidance and support to customers experiencing issues with their shipments.
- Maintain a tidy and organized work environment.
- Communicate effectively with other team members to ensure smooth operation.
- Communicate with the representatives of other carriers shipped at the point.
About you
- Proficiency in English. Dutch is an advantage.
- Excellent customer service skills.
- Ability to represent a brand in a professional and friendly manner.
- Prior experience in a similar role is advantageous.
- Good organisational abilities and attention to detail.
- Open to work on a 6 month fixed-term contract.
- Open to work part-time : 20h per week (including some Saturdays)
Work perks
- The opportunity to benefit from our share options programme.
- Pension plan with a total contribution of 12%, 8% by the Company and 4% by employee.
- Mental and emotional health support through the Mindletic app.
- A personal monthly budget for shopping on Vinted.
- Discounted gym membership with ClassPass.
- Daily lunch benefit per working day.
- Frequent team-building events.
- 25 days of paid annual leave.
- An NS mobility card.
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The salary range for this position is € 29,260 gross per year (on a full-time basis).