We are seeking an experienced Director of T&S Ops to lead our Scaled Moderation team. This role will be pivotal in ensuring operational excellence, supporting our Marketplace and managing our team of leaders and individual contributors. The ideal candidate will possess a strong background in operations management, people leadership, and stakeholder engagement including collaborating with Product and Data teams. 

People Management

• Leadership Development: Mentor and manage a team of leaders within the content moderation department, fostering a culture of growth, accountability, and excellence.
• Team Engagement: Drive engagement strategies to enhance team performance and satisfaction, ensuring alignment with Vinted’s core values and mission.
• Performance Management: Implement effective performance management systems to evaluate and enhance the productivity and skills of both leaders and individual contributors across the team.

Operational Excellence and Delivery

• Process Optimisation: Develop and implement robust operational processes and protocols to ensure high-quality moderation.
• Quality Assurance: Oversee the quality of content moderation efforts, ensuring compliance with established guidelines and standards and identifying areas of improvement.
• Resource Management: Working closely with Detection teams, strategically map out team clusters and specialization groups to meet evolving business needs and priorities and design processes to enable agile and dynamic prioritisation

Trust and Safety Operations

• Supporting Trust and Safety Priorities: Collaborate with the Senior Director of Trust and Safety Operations as well as Product and Engineering Directors to align operational activities with the broader trust and safety priorities of Vinted.
• Market Insight: Stay informed about industry trends and best practices related to trust and safety in online marketplaces and develop processes to enable effective insight generation from moderators to relevant stakeholders

Analytical Excellence

• Data-Driven Decision Making: Utilise strong analytical skills to measure operational efficiencies and drive data-informed decisions.
• Framework Development: Support building effective frameworks for monitoring, analyzing, and reporting on operational performance and key metrics.
• Continuous Improvement: Foster a culture of continuous improvement by leveraging analytics to identify areas for enhancement and innovation.
  

• Minimum of 8-10 years of experience in operations management, Scaled Support or Marketplace operations. A focus on content moderation, trust and safety, or related fields is a plus. 
• Proven experience in managing and developing leaders and large teams, with a strong focus on people management and team engagement.
• Extensive knowledge of creating and implementing operational processes, quality assurance protocols, and resource management strategies.
• Excellent analytical and problem-solving skills, with experience in building frameworks and using data to drive operational improvements.
• Exceptional verbal and written communication skills, with the ability to influence and collaborate with stakeholders at all levels.
• Strong understanding of trust and safety functions is a plus. 
• Positive leadership and ability to mentor more junior leaders within Scaled Moderation and across other sub-function 
• Bachelor’s degree in an Engineering or Analytical field / Operations Management or Business Administration / Master’s degree preferred.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Mental and emotional health support through the Mindletic app
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at discount prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 3717 - € 5033 gross per month.