As the Quality Programs Manager you will lead the quality function within Trust & Safety Operations, setting the strategy, standards, and governance that drive consistent policy enforcement and operational excellence at scale. You will partner cross-functionally to identify risks, improve quality performance, and drive continuous improvement across global operations.

• Lead and develop a team responsible for operational quality and continuous improvement initiatives.
• Define KPIs, measurement frameworks, and priorities that drive moderation quality and operational consistency.
• Oversee the design and evolution of assessment frameworks for operational workflows.
• Analyse audit results, operational data, and performance trends to identify risks, potential performance gaps and improvement opportunities.
• Translate findings into actionable recommendations, reports, and improvement plans for operational and cross-functional stakeholders.
• Drive initiatives that improve decision accuracy, reviewer performance, and process effectiveness at scale.
• Ensure policies, standards, and assessment criteria are applied consistently across operations.
• Lead calibration and alignment initiatives across operations, policy, training, and quality teams.
• Monitor performance against targets and establish accountability through regular reviews and feedback loops.
• Build strong stakeholder relationships and act as a subject matter expert on operational quality and governance.
• Coach and develop team members, fostering a high-performing and collaborative team environment.
• Communicate insights and recommendations clearly through reports, presentations, and stakeholder updates.

• Proven experience in people leadership, quality management, operations management, or a similar role.
• Strong analytical skills and the ability to translate data into actionable insights and measurable improvements.
• Experience working with KPIs, performance metrics, dashboards, reporting, or measurement frameworks.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent communication, presentation, and stakeholder-management skills.
• Experience leading cross-functional initiatives or operational improvement projects.
• Strong organisational and prioritisation skills, with the ability to manage multiple priorities effectively.
• A collaborative and supportive leadership style, with experience coaching and developing teams.
• The ability to work effectively in fast-changing, ambiguous, or sensitive environments.
• Proficiency in spoken and written English.

Nice to have:

• Experience in Trust & Safety, content moderation, marketplace operations, compliance, fraud prevention, or customer support quality.
• Experience developing assessment frameworks, calibration processes, governance models, or performance standards.
• Experience with analytics and reporting tools such as Looker, SQL, spreadsheets, or similar BI platforms.
• Experience working with product teams.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.