Regional Parcel Shops Manager
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
As Regional Parcel Centre Manager, you will be responsible for leading a network of Vinted Go-owned parcel centres across the Netherlands, ensuring consistent operational performance, excellent customer service, and strong team engagement.
You will play a key role in scaling and stabilising our parcel centre operations, combining people leadership, operational discipline, and cross-functional collaboration to deliver a reliable and efficient service for Vinted members.
In this position, you’ll
- Lead the daily operations of approximately 6–10 Vinted Go-owned parcel centres across the Netherlands.
- Lead, coach, and support parcel centre coordinators and operatives.
- Act as the escalation point for operational and people-related issues.
- Own workforce planning, recruitment, scheduling, onboarding, training, wellbeing, and performance management across the region.
- Monitor operational and customer-service KPIs, prepare regular performance reports, and implement improvement plans.
- Ensure parcel collection, drop-off, storage, reconciliation, and carrier handover processes run smoothly.
- Maintain high standards for customer service, security, health and safety, quality, cleanliness, and regulatory compliance.
- Conduct regular site visits and audits, ensuring corrective actions are completed.
- Work closely with carriers, facilities, People, finance, logistics, and other partners to resolve issues and improve operations.
- Support the planning, launch, and stabilisation of new parcel centres.
- Identify and implement new in-shop revenue opportunities while protecting customer experience and operational reliability.
- Provide hands-on operational support during peak periods or unexpected disruptions.
- Travel frequently between parcel centres across the Netherlands.
About you
- Professional proficiency in both Dutch and English.
- Strong experience in multi-site logistics, retail, parcel, or customer-facing operations.
- Proven people-management experience, including coaching, recruitment, training, and performance management.
- Strong workforce-planning, scheduling, organisational, and prioritisation skills.
- A data-driven approach to managing KPIs, reporting, and continuous improvement.
- Excellent customer-service, communication, and stakeholder-management skills.
- Calm and effective decision-making during operational incidents, conflicts, and people escalations.
- High standards for health and safety, security, compliance, quality, and operational discipline.
- Commercial curiosity and the ability to turn successful pilots into scalable processes.
- Comfortable travelling frequently between parcel centres and working hands-on when needed.
Work perks
- The opportunity to benefit from our share options programme
- 25 days of paid annual leave
- Newest MacBook models
- Confidential Employee Assistance Program (EAP) for you and your family
- Frequent team-building events
- Lunch benefit per working day
- Company bike leasing scheme
- Monthly budget for a flexible benefits platform
- A personal monthly budget for shopping on Vinted
- Collective Defined Contribution Pension plan
- NS Business Card for your commute to the office by public transport
- A dog-friendly office
Working at Vinted
Individual learning budget
Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.
Equal opportunity
We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!