Quality Specialist, Trust & Safety Operations
- Kaunas
- Vilnius
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
Quality Programs is looking for Quality Specialists in total within Trust & Safety Operations. These roles will support the following moderation specializations: Counterfeit, Obvious Counterfeit, and Catalog & Commerce.
As a Quality Specialist within the Quality Programs team in Trust & Safety Operations, you will be responsible for the dedicated area's quality measurement. In this role, you will monitor the quality of moderators and work with partners or internal teams to ensure the highest decision quality within the area by accurately measuring quality and escalating any issues to the relevant teams.
In this position, you’ll
- Perform Quality checks and Audits, analyse the results and escalate problems
- Perform data monitoring and analysis: Regularly monitor and collect decision quality data from various sources to ensure accuracy and completeness, and analyse data to identify trends, patterns, and areas in need of improvement
- Develop quality processes: Co-create cross-team quality-related processes to ensure effective problem solving
- Ensure seamless reporting and documentation: Prepare reports summarising findings from data analysis, highlighting potential areas for quality improvements while maintaining detailed documentation of quality assessment results, analyses, and corrective actions
- Effectively collaborate with external and internal stakeholders: Work with cross-functional teams to develop and implement quality improvement initiatives
- Work on quality program optimisation: Participate in the development of quality standards and continuously optimise quality processes
- Serve as the quality SME for the moderation area, providing expertise and facilitating communication with stakeholders as needed for all quality-related matters
About you
- Strong analytical skills, data-driven state of mind, and demonstrable ability to interpret complex data and transform insights into actionable plans.
- Excellent planning and organisational skills
- Adaptability: Willingness to adapt to new policies, processes, technology, and changing business needs.
- Demonstrated problem-solving: ability to develop practical solutions to quality-related issues
- Attention to detail - ability to identify subtle data patterns and potential areas of concern
- Rigor, detail-oriented, hands-on on and process-focused mindset
- Strong interpersonal skills and the ability to work well with others and contribute to team goals
- Excellent communication skills, in both written and spoken communications, including presenting and public speaking
- Fluent in English (B2-C1)
- Advantage: project management experience, Looker/SQL knowledge
Work perks
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Newest MacBook models
- Free access to the office gym
- Digital mental and emotional health support and Employee Assistant Program (EAP)
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Private health insurance
- On-site canteen serving delicious homemade food at friendly prices
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
- In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.