As the Manager of Complex Moderation, Trust and Safety Operations, you will play a key role in enabling Trust and Safety Operations teams to achieve their performance goals, ensuring strong knowledge and high-quality decision-making, effectiveness and efficiency in daily operations and continuously developing the skills of the team leads and specialists within the department.

This role is based in Vilnius or Kaunas, and you will report to the Director of Trust and Safety Operations.

• Set direction for achieving KPIs and quality standards for moderation teams while driving continuous improvement, monitoring adherence to processes and performance targets to ensure accountability and efficiency.
• Build up actionable and measurable roadmaps aligned with organisational strategy, ensuring business-useful outcomes.
• Oversee the prioritization of incoming projects, initiatives, incidents and urgent inquiries to ensure timely & effective responses, develop and execute backlog mitigation plans tailored to Trust & Safety needs.
• Assist in driving TSO people strategy and own your area with team development through mentorship, upskilling, and structured feedback processes fostering growth, inclusion, and wellbeing.
• Communicate with diverse audiences by presenting complex ideas clearly through high-quality deliverables such as reports, decks, and updates.
• Participate in cross-functional initiatives, sharing best practices across the organisation and engaging with external Trust & Safety communities.
• Efficiently manage  team performance through regular reviews, impact goal tracking, and capability alignment with evolving demands.
• Work with internal and external stakeholders to create scalable solutions that reflect Trust & Safety dynamics and broader organisational goals.

• Have experience in people leadership
• Strong communication, presentation and collaboration skills across various levels
• Proficient level of English language, both spoken and written
• Proficient in planning skills and strategical thinking
• Proof of analytical and critical thinking skills, pragmatic and flexible approach
• Crisis and incident management expertise

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 3,100 - € 3,850 gross per month.