In this role, the Operational Quality Program Manager will work to standardise and optimise the execution of operational processes in our sortation hubs. This will be achieved by working closely with the operational teams to ensure process compliance, and ensuring operational management have the tools and insights needed to drive improvements. The role is part of the Operational Strategy and Integration (OSI) team which supports the growth, development and quality of our Vinted Go Carrier operation.

• Be a key role in supporting our sortation operation to achieve our on-time delivery targets. 
• Be responsible for delivering all mechanisms needed for process standardisation and compliance which includes: standard operating procedures, visual management implementation, equipment readiness, training and communications. 
• Be responsible for setting high standards and work with Ops leadership to drive this culture in the operation. 
• Establish the necessary performance tracking and governance mechanisms to understand how well the operation is performing within our processes.
• Help identify and solve quality issues in the sortation operation.
• Ensure new processes and products are integrated to the operation in a structured and managed way. 
• Work closely on operational quality topics with supporting teams such as OSI, Data Science and Analytics, Health & Safety, Product & Engineering. 
• Leverage lean principles to improve the efficiency and quality of our process execution. Work in a structured manner e.g. DMAIC
• Build close working relationships with the Operational teams who execute Sortation operations. This includes leadership, operational managers and operators. 
• Spend regular time on the ground in our operational locations to deeply understand processes, challenges faced by the operation, drive engagement and quickly implement improvements.

• Experience with working in or closely supporting operational environments, preferably in logistics but not essential. 
• Lean Six Sigma trained or proven experience at implementing Lean Six Sigma principles in an operational environment or a continuous improvement program. 
• Experienced with operational training methods and effective use of visual management techniques to achieve excellent performance.
• Comfortable with basic data analysis and using key performance indicators in logistic operations. 
• Enjoy diving deep into operational performance problems to understand the root cause and be comfortable with independent learning and information gathering. 
• Excellent written and verbal communication skills to be able to effectively communicate learnings, goals and project deliverables, new process expectations etc.
• Able to be based out of one of our main city hubs (Madrid) for part of the week, balancing on-site presence with remote work. 
• Able to travel to other operational locations in our network regularly. 
• Must be a fluent English and Spanish speaker. 
• Have a people-oriented approach and proven track record of effective stakeholder influence and management. 
• Self starter and action orientated.

• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Newest MacBook models
• Mental and emotional health support through the Mindletic app
• Frequent team-building events
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• A daily lunch allowance
• A personal monthly budget for shopping on Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.