Careers

Delivery Coordinator, VGo Field Operations

  • Amsterdam, Netherlands
  • Vgo Operations
  • Vinted Go

Brief info about Vinted 

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

About the role 

As a Delivery Coordinator, you are the central hub of our last-mile operations. You serve as the direct link between our network of Delivery Service Partners (DSPs), the hubs, and internal departments. Your primary goal is to ensure that every route runs seamlessly and that the agreed-upon delivery quality is met daily. You start the day with a sharp focus on operations, adjusting where necessary, and you do not hesitate to constructively challenge partners on their performance

Responsabilites  

Operational Coordination & Support

  • Oversee daily operations, monitor issues, and provide real-time support to internal teams and operational partners.
  • Ensure operational activities run on schedule and proactively resolve disruptions or delays.

Performance & Quality Management

  • Monitor key performance metrics, identify improvement areas, and implement corrective actions.
  • Conduct quality and compliance checks to address operational inconsistencies and support continuous improvement.

Capacity & Asset Management

  • Coordinate capacity planning and asset availability to support operational demand.
  • Monitor volume trends and mitigate potential bottlenecks or service risks.

Systems & Network Administration

  • Manage operational system updates, incident resolution, and data accuracy.
  • Support network optimization through process alignment, scheduling adjustments, and operational maintenance.

Requirements & Competencies

  • Operational & Assertive: Strong interpersonal skills. You can effectively manage, address, and challenge DSPs and carriers regarding their commitments and KPIs.
  • Analytical & Accurate: Proficient with data tools and Excel/Sheets to analyze operational performance and translate insights into concrete actions.
  • Resilient: Thrive in a dynamic environment where ad-hoc problem-solving and tight operational deadlines drive the day.
  • System Knowledge: Experience with Transport Management Systems (e.g., VCarrier) and ticketing tools (e.g., ServiceNow) is highly preferred.
  • Communication Skills: Ability to switch effortlessly between formal reporting, ticket handling, and rapid operational alignment via WhatsApp and Slack.
  • Language: Must be a native NL speaker and fluently writes and talks in english as well

Work perks 

  • The opportunity to benefit from our share options programme
  • 25 days of paid annual leave
  • Newest MacBook models
  • Mental and emotional health support through the Mindletic app
  • Frequent team-building events
  • Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
  • A daily lunch allowance
  • ClassPass (Gym Membership subsidy)
  • A personal monthly budget for shopping on Vinted
  • Pension plan with total contribution of 12%, 8% by the Company and 4% by employee
  • An NS mobility card
  • The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
  • A dog-friendly office

Working at Vinted 

Individual Learning Budget

Vinted will set aside a yearly sum equal to 10-13.2% of your annual salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic

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