As a Vinted Go we are seeking an experienced Quality Assurance Specialist, you will ensure quality assurance compliance and development on the partner side by maintaining VGo CS agent quality standards, performing regular quality audit checks, conducting calibrations, and providing ongoing feedback. To achieve business objectives, you'll conduct qualitative and metrics-based ticket and call analyses to understand the potential impact on agents and determine necessary improvements in tooling, processes, policies, or training. You will identify opportunities for quality standard improvements, upskilling needs and implement strategies to enhance efficiency and quality outcomes. In this role, you will report to the Quality Assurance Team Manager.

• Design and implement VGo CS agent quality frameworks that align with VGo CS objectives and drive continuous improvement.
• Work with cross-functional teams to integrate VGo CS agent quality standards across projects, ensuring alignment with business goals.
• Conduct agent quality check audits to ensure partners' compliance with Vinted standards through a quality-focused lens (quality assurance).
• Collaborate with partners to ensure adherence to compliance requirements (quality evaluation calibrations).
• Provide feedback and recommendations for areas of quality improvement (tooling, process, training).
• Drive continuous improvements within the training and quality area.
• Conduct assessments of VGo CS agent quality programs, analyze results, and report on their effectiveness relative to VGo CS KPIs.
• Develop and deliver training sessions to enhance partner understanding and application of quality standards.
• Leverage technology and tools to minimise gaps in quality standard interpretation and work towards fully automated quality checks and audit scorecards with minimal manual effort and diverse data insights.
• Maintain comprehensive documentation of quality assurance processes and continuously refine them.

• Bachelor’s degree, preferably in a relevant field such as quality management, business, engineering, or a related discipline.
• Proven track record in quality assurance and development or a related field, with experience designing and implementing VGo CS agent quality frameworks.
• Familiar with quality management software (Looker, Power BI) and related tools, facilitating effective tracking and reporting.
• Demonstrate exceptional thoroughness and accuracy in identifying errors, inconsistencies, and quality issues.
• Capable of analysing data and metrics to make informed decisions and develop effective quality solutions.
• Familiar with industry-specific quality standards and compliance requirements, ensuring adherence to best practices.
• Efficiently identify problems and implement strategic solutions to improve processes and outcomes.
• Good Vinted product, processes and policies knowledge.
• A proactive approach to driving process improvements and a personal and professional development commitment.
• Expert in collaborating seamlessly with cross-functional teams to align agendas with business goals.
• Excellent communication skills, including presentation and public speaking abilities.
• Open to change and maintaining a positive attitude towards dynamics.
• Fluent in English (C1 level). Knowledge of French or Spanish is an advantage.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is €2,333- € 3,650 gross per month.