You’ll join the Marketplace Payments Fraud Prevention team, responsible for chargebacks management, collaboration with internal and external stakeholders and driving fraud prevention operational improvements. As a Chargebacks Management Associate, you will be responsible for financial loss prevention, by ensuring quality payment transaction dispute processing and streamlining the process of contesting disputes.

• Co-own and drive improvements for the chargeback and fraud prevention domain
• Develop, implement, and refine policies, processes, and procedures to ensure compliance with payment regulations, reduce loss exposure, and optimize operational workflows.
• Own efficiency and high quality solutions for disputes management
• Contest and resolve payment disputes on a daily basis, leveraging evidence gathering, transaction analysis, and clear communication with payment service providers
• Collaborate with with internal and external stakeholders such as Payment Service Providers

• Prior experience in fraud prevention/chargebacks management/ financial crime prevention
• Strong analytical skills to assess data and gain insights 
• Able to handle tasks efficiently and make quick, informed decisions
• Strong communication skills to share and gather information
• Strong time management and organisational skills
• Proactive mindset and can-do attitude
• Comfortable working in a fast-paced environment, adapting quickly to change
• Fluent in English

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 1,500 - € 2,000 gross per month.