Join our team as an Appeals Specialist in Trust & Safety Operations where you'll be instrumental in maintaining a secure and respectful user experience on the platform. Your role will focus on reviewing and evaluating appeals regarding content moderation decisions. You'll be responsible for reassessing these cases to ensure fairness and adherence to Vinted’s internal policies and quality standards. This position allows you to make a significant impact by applying a discerning eye and sound judgment to uphold community trust and resolve disputes satisfactorily.

• Evaluate user appeals related to content moderation, ensuring decisions align with quality goals and internal policies.
• Conduct in-depth, second-level assessments of flagged content to ensure decisions are accurate and uphold user trust.
• Collaborate with team members to share insights and contribute aimed at achieving the best outcomes.
• Utilize analytical skills to maintain a professional, empathetic, and unbiased approach in resolving appeals.
• Manage tasks efficiently in a fast-paced environment, adhering to a shift-based schedule.
• Contribute to the team's success by focusing on high-quality solutions and adapting to new challenges.
• Stay updated with industry trends and engage in development opportunities to enhance expertise in trust and safety.
• Over time, expand your role by developing new specializations within complex moderation area personal and team advancement.

• Prior experience in customer support or a related field is an advantage.
• Fluent in English with strong communication skills (B2+), both written and verbal.
• Strong attention to detail and excellent time management skills.
• Able to handle multiple tasks efficiently and make quick, informed decisions.
• Self-motivated and capable of working both independently and as part of a team.
• Comfortable with a shift-based work schedule, working on weekends.
• Follow guidelines and processes to maintain consistency and quality.
• Open to feedback and committed to continuous learning and improvement.

• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Newest MacBook models
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• A daily lunch allowance
• ClassPass (Gym Membership subsidy)
• A personal monthly budget for shopping on Vinted
• Pension plan with total contribution of 12%, 8% by the Company and 4% by employee
• An NS mobility card
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 1,350 - € 1,992 gross per month.