Moderation Specialist, Trust & Safety Operations
Brief info about Vinted
Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.
Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.
The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.
Information about the position
Join our team as a Moderation Specialist in Trust & Safety Operations within the Scaled Moderation stream, where you'll play a crucial role in maintaining a safe, clean, and reliable catalogue for our community. Your focus will be on moderating listings across the fashion, lifestyle, and electronics categories, ensuring content integrity and platform safety. You'll be at the forefront of content moderation, leveraging your keen attention to detail and passion for sustainability to uphold our quality standards. This position offers you the opportunity to make a meaningful impact by efficiently managing content at scale and contributing to a trusted online marketplace.
In this position, you’ll
- Quickly review and assess large volumes of flagged content, making swift, informed decisions to ensure a safe and reliable marketplace.
- Shift between different tasks as needed to maintain a seamless moderation process.
- Thrive in a fast-paced environment by learning quickly and adapting to constant change.
- Operate within a shift-based schedule to support continuous content moderation.
- Collaborate closely with your team to support each other, exchange insights, and enhance the moderation process.
- Moderate content across Fashion, Lifestyle, and Electronics categories, staying informed about industry trends and sharing knowledge.
- Contribute to impactful side projects that benefit the team and department's overall processes.
- Continuously grow your expertise in trust and safety through engaging in professional development opportunities.
- Screen, monitor, and assess potentially risky content to uphold platform safety.
- Handle system-generated reports efficiently, ensuring platform safety with no direct user interaction.
- Make quick, accurate decisions by following established procedures and maintaining high quality standards.
About you
- Detail-oriented with strong time management skills; consistently deliver accurate, high-quality work.
- Communicate clearly in English (B2+), both written and spoken.
- Independent, adaptable, and resilient; comfortable with shift work and changing priorities in a fast-paced environment.
- Team player who collaborates well with others and is open to learning from more experienced colleagues.
- Open to feedback and committed to continuous learning and improvement.
- Interested in trends in fashion, lifestyle, and electronics, with a strong focus on brand verification.
- Contribute positively to the team by being accountable, solving problems, and sharing feedback to improve tools and processes.
- May have or be developing expertise in areas like counterfeit detection, electronics, or account moderation - customer support experience is a strong plus.
Work perks
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Newest MacBook models
- Free access to an office gym
- Digital mental and emotional health support and Employee Assistant Program (EAP)
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Private health insurance
- On-site canteen serving delicious homemade food at friendly prices
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The salary range for this position is € 1,350 - € 1,992 gross per month.