Policy Manager, Trust & Safety

  • Vilnius, Lithuania
  • Product Management
  • Vinted Marketplace

Brief info about Vinted 

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20 markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.   

Vinted Go launched in 2022,  with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.  

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital. 

Information about the position 

In the Trust & Safety domain we combine code, data and ML, design, human activities, and policies to protect Vinted sellers and buyers from harm, build defences against risk and enable safe growth for the platform. 

Trust is a fundamental currency in Vinted, underpinning interactions across the entire customer journey. To this end, Trust & Safety domain is tasked with overseeing topics such as account integrity, detecting fake and fraudulent accounts, moderating counterfeit content, but also posing recommendations to other Product domains around improving the safety of overall member experience.

You will be collaborating closely with all of the teams in the domain, Legal Unit and our Content moderators teams. You will get to lead the effort to have an effective policy. It should clearly state what is allowed to be sold on Vinted and what type of violations would lead to different types of sanctioning.

In this position, you’ll:

  • Develop a unified approach and a framework for all detection and sanctioning policies at Vinted across Product, Operations and Legal
  • Map and monitor application of policies, collaborating with Legal, Product teams and policy owners  in Member Support and Harmful Listings Moderation teams. 
  • Ensure policy compliance with existing and new legislation, balancing sanction proportionality with effectiveness 
  • Collaborate with stakeholders to gather, document, and validate business requirements for new policies or adjustments to existing ones
  • Drive process optimization for policy implementation
  • Support discovery and be the point of contact for sanctioning initiatives led by Product Managers
  • Represent Vinted in conversations regarding detection and sanctioning policies with authorities and legislative bodies

About you:

  • Have worked in Policy Management or related field (Legal Product Partner, Product Compliance etc) before 
  • Able to deal with ambiguity, breaking down complex, multi-sided product problems to deliver simple solutions
  • A clear communicator, both in written and spoken form,
  • Strong understanding of regulatory landscape and how it pertains to marketplaces, social media platforms or VLOPS (GDPR, DSA, DMA)
  • Bonus points: Experience within fraud, other Trust & Safety functions, marketplace moderation processes

Work perks:

  • The opportunity to benefit from our share options programme
  • 25 working days of holiday
  • Free access to an office gym
  • Mental and emotional health support through the Mindletic app
  • Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
  • Private health insurance
  • On-site canteen serving delicious homemade food at discount prices
  • Monthly team-building events
  • A personal monthly budget for shopping on Vinted
  • The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
  • A dog-friendly office

Working at Vinted:

Individual Learning Budget

Vinted will set aside a yearly sum equal to 10-13.2% of your annual salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model and work from the office two days per week. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is €4,025 – €5,792 (gross) per month.

If this sounds interesting – you may well be just who we need.