Member Support Project Specialist, Order Quality & Usability

  • Vilnius, Lithuania
  • Community Support
  • Vinted Marketplace

Brief info about Vinted 

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing member base of over 80 million registered members spanning 19 markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.  

Vinted Go launched in 2022,  with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.  

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Czech Republic, Germany, Lithuania, France, the United Kingdom, the Netherlands and over 1,800 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital. 

Information about the position 

Member Support team consists of 3 domains: Order Quality, Usability & Technical Support, Shipping & Delivery and Payment & Safety. As a Project Specialist, you will work within the Order Quality & Usability domain to ensure an effortless Vinted user experience for member support. The team you are applying to works with usability, catalogue topics and item return processes. Your role will be related to data analysis, market research, preparation for product initiative (tests, merges, launches), process improvements and performance efficiency.

In this position, you’ll  

Co-own, drive and co-create policies, processes and procedures related to usability, catalog and item return

Collaborate with team members, partners, internal and external stakeholders

Analyse performance results and develop long term solutions to improve efficiency and quality of member support 

Own, drive or contribute to projects (e.g. market launches, feature launches, internal process improvement initiatives)

Co-create your team’s routines & development, cooperation frameworks

About you 

Prior experience in project, stakeholder or escalations management

Able to handle multiple tasks efficiently and make quick, informed decisions

Strong verbal communication and negotiation skills to make your point and successfully pitch your ideas

Experience with data analysis, interpretation and reporting (working with BI tools or Excel)

Strong time management, planning, critical thinking and problem solving skills

Fluent in English

Comfortable working in a dynamic, fast-paced environment

Able to work in a team environment as well as independently

Willing and open to looking for and learning new skills, techniques and tactics

Work perks 

The opportunity to benefit from our share options programme

25 working days of holiday

Free access to an office gym

Mental and emotional health support through the Mindletic app

Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture

Private health insurance

On-site canteen serving delicious homemade food at discount prices

Frequent team-building events

A personal monthly budget for shopping on Vinted

The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation

A dog-friendly office

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum equal to 10-13.2% of your annual salary to be invested in your continuous professional development. You’ll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

Hybrid Work

We’ve adopted a hybrid workplace model and work from the office two days per week. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic. 

The salary range for this position is 2250 - 3048 € (gross) per month.

If this sounds interesting – you may well be just who we need!