As Carrier Operations Specialist, you will be responsible for analysing carrier performance, identifying gaps, and working with carriers and internal teams to improve operational performance, processes and outcomes such as compensation retrievals.
You will be part of the Carrier Success team, working closely with Product, Network teams, and external carrier partners to drive continuous improvement and support better operational performance.

• Monitor and analyze carrier performance against agreed metrics and contractual standards, providing insights to support decision-making and partnership governance.
• Identify performance gaps and operational issues, lead improvement actions, and manage performance review routines including meeting preparation, delivery, and follow-up.
• Ensure carriers clearly understand contract terms, support negotiations in Vinted’s best interest, and lead a smooth onboarding and setup process to ensure readiness for Product integration.
• Manage the end-to-end claims process with carriers, improving procedures and automation in partnership with internal teams while maintaining service and quality standards.
• Own compensation retrieval performance by working toward set targets, reviewing disputed compensation lists, and taking corrective action to improve recovery rates.
• Communicate compensation policies clearly to carriers, analyze trends and root causes, and partner with internal teams and carriers to implement improvements.

• Proven experience in operations or carrier management roles.
• Strong analytical skills, with the ability to turn data into clear, actionable insights and improvement recommendations.
• Proficient in using advanced Excel and/or Google Sheets, utilising these tools to gain insights and make informed decisions from data.
• Excellent stakeholder management skills, with the ability to align diverse stakeholders around shared performance goals and drive follow-through on actions.
• Able to prioritize immediate needs while contributing to longer-term improvements.
• Excellent communication skills in spoken and written English (level C1/C2).
• Experience with claims processes and/or compensation management would be considered as an advantage
• Experience BI dashboards (such as Power BI, Tableau, Looker), SQL would be considered as an advantage.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2767 - € 3742 gross per month.