As a Knowledge & Content Partner within the People Operations team, you will take ownership of the People Operations Confluence space and co-manage the People Team space in close partnership with Internal Communications. You will be responsible for defining and maintaining the knowledge architecture, governance frameworks, and best practices that ensure consistency, usability, and alignment with organisational knowledge management standards and People Team objectives.  

Working closely with People content owners and subject matter experts, you will guide and support the creation and maintenance of high-quality content that enables employee self-service and enhances the efficiency of the Tier 1 support team. By continuously evolving People’s knowledge ecosystem and championing strategic improvements — including leveraging AI and data insights — you will help make knowledge more accessible, reliable, and easy to navigate, ultimately reducing repetitive queries and improving the overall employee experience.

Team members across the People function will be expected to collaborate with you and follow your guidance to ensure the knowledge bases effectively support self-service and positively contribute to the overall employee experience.

• Ownership of People Team Knowledge Bases in Confluence: Lead the People Operations Confluence space and co-manage the People Team space (internal People knowledge) in partnership with Internal Communications. Define and implement the overarching architecture, governance model, and long-term vision to ensure these resources are strategically aligned with business needs, comply with organisational knowledge management guidelines, and remain scalable to support future growth.
• Support and provide guidance for other People Team Confluence spaces and knowledge: Oversee adherence to governance standards and ensure consistency and alignment across all People Team Confluence spaces by guiding content owners and contributors.
• Content development and governance: Lead the collaboration with subject matter experts to develop, review and maintain high-quality content that accurately addresses employee and Tier 1 specialist needs. Implement and uphold a robust content governance framework to ensure accuracy, consistency, and relevance.
• Tier-1 support enablement: Develop resources, playbooks, and training to equip Shared Service Centre specialists to resolve employee queries effectively.
• Search optimisation: Design and implement strategies to improve search functionality within People knowledge bases. Analyse search patterns and user behaviour to identify areas for improvement and facilitate effortless information discovery.
• AI integration for knowledge management: Research, evaluate, and help implement AI tools that can automate routine updates, personalise content delivery, and highlight knowledge gaps — ensuring accuracy, privacy, and compliance, with appropriate collaboration as needed. 
• Data-informed optimisation: Work with relevant teams to access analytics on usage, search performance, and feedback. Use insights to prioritise content updates, identify automation opportunities, and enhance user experience.
• Compliance with organisational knowledge management standards: Follow organisation-level knowledge management guidelines and liaise with the IT Service Manager (Knowledge) as required.

• Proven experience managing and scaling knowledge bases, preferably within Operations, HR, or shared services, with a strong focus on aligning knowledge management initiatives to business goals and organisational standards.
• Strong proficiency in Confluence, including designing knowledge architecture and implementing governance models.
• Demonstrated ability to collaborate with subject matter experts to develop, review, and maintain high-quality, relevant content, alongside implementing and upholding content governance frameworks. 
• Familiarity with AI technologies relevant to knowledge management, such as automating content updates and personalising information delivery, is a strong plus.
• Strong analytical skills to interpret usage metrics, search behaviour, and feedback, and to collaborate with relevant teams to drive data-informed optimisation and improvements.
• Proactive, innovative, and solutions-oriented mindset with proven problem-solving skills to continuously enhance knowledge management practices and user experience.
• Excellent communication and influencing skills to provide strategic guidance and ensure adherence to governance standards, collaborating effectively with content owners and stakeholders to foster consistent and high-quality knowledge management.

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to an office gym
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 2,858 - € 3,875 gross per month.