At Vinted, our team of Resource Analysts play a key role in keeping things running smoothly behind the scenes. Kotryna, who joined the team in June 2023, shares what it's like to work in this dynamic role – balancing data analysis, forecasting and teamwork to help our members access the help they need. Let's dive into her day-to-day responsibilities and discover what makes the job so unique.<h2>Meet Kotryna</h2>After earning her degree in information system engineering, Kotryna decided to dive into the realm of analytics. She kickstarted her career in the banking sector, working in transaction monitoring as an AML/CTF officer. While the role was rewarding, she was eager to find more opportunities for creativity.Seeking a mix of data and communication, she found her perfect match in Resource Analysis: "Resource Analysts have a variety of responsibilities, and our work is not just defined by calculations and numbers. [We work] with our partner teams and Vinted's internal teams – as a person who prefers teamwork, these were the key points that caught my attention."<h2>Inside the role of a Resource Analyst</h2>As a Resource Analyst, Kotryna and her team help our Customer Support department to assist our members in a timely manner. "In one sentence, a Resource Analyst ensures that we have enough agents in the right place at the right time."One of her key tasks involves preparing calculated and data-based forecasts to predict the number of support tickets from our members and, thus, the demand for agents, then planning staffing accordingly. According to Kotryna, accurately planned staffing and efficient scheduling are crucial when preparing for busy seasons, as training and preparing our agents takes time.<h2>Expecting the unexpected</h2>No matter how well a forecast is prepared, sometimes things go differently than planned, and an unexpected event may occur that causes a spike in support tickets. In those situations, Kotryna and her team work on backlog management so we can help our members as soon as possible.Kotryna’s role also involves a lot of communication with the teams that handle support tickets for our members. "Once we've prepared the forecast and staffing plan, we share this with our partner teams – we work closely with them to make sure agents are in the right place at the right time, ready to help our members."<h2>Collaboration is key</h2>Kotryna credits Vinted's positive and supportive work culture for her success. "My team is a very friendly team! We care about each other, and there's always a helping hand when needed. We try to do everything in a timely manner so there'll be no stress or pressure from tight deadlines."While they share core responsibilities, each team member shines in their own way. Some excel in project management and stakeholder collaboration, others are analytical wizards, and some are great at finding and implementing technical solutions.Beyond her immediate team, Kotryna collaborates with other departments, particularly when beginning new projects that involve different parts of the platform. "As Vinted is always evolving, we have multiple projects, and we meet our colleagues from other departments during our kick-off meetings and while working on a project." &nbsp;

<h2>Tools of the trade</h2>To do all this, Kotryna relies on a range of tools or, as she puts it, "Google Sheets, Excel and Looker are my holy trinity." These go-to resources help her to work efficiently and collaborate with her team.But it’s not just the tools; it’s the processes behind them that really help to keep things accurate and reliable, “We have standardised procedures and templates in place, and we always do our data validation.” For Kotryna, the golden rule remains: "Measure thrice, check twice, cut once."Regular meetings and team support sessions are also an asset and can help review if a forecast "makes sense".<h2>The best bits</h2>In addition to her daily tasks, Kotryna finds value in the perks of working at Vinted. "Vinted has really great benefits, such as volunteering days. I love that we can contribute to our community and use volunteering days to help those in need."She also appreciates the learning budget Vinted gives each team member – "I was able to join a conference in Paris, and I use our Udemy business account to get as much field-related training as I can!" For Kotryna, though, one of the most rewarding aspects is truly enjoying what you do for work every day, "One of the most exciting projects I recently worked on is the Electronics category! It is really exciting as I can see this feature myself while using Vinted!"<h2>Advice for aspiring Resource Analysts</h2>For anyone thinking about becoming a Resource Analyst, Kotryna's advice is simple: "Always ask the "stupid" questions, and if needed, ask the same question as many times as you need. This is one of the things I mention in the first meeting when we onboard new colleagues."<h2>Looking ahead</h2>When it comes to the future, Kotryna's goal is to develop her skills even further. "I'd like to become a data scientist and take on even more difficult calculations!"Her journey at Vinted has only just begun, but with her passion for data analysis and teamwork, it's clear she has a bright future ahead.<h2>Final thoughts</h2>Kotryna's story is a great example of how our team members continue to learn and grow at Vinted. &nbsp;Are you interested in joining a team like Kotryna's? Check out our <a href="https://careers.vinted.com/jobs?page=1&amp;q=resource%20analyst" target="_blank" rel="noopener noreferrer">open roles </a>at Vinted and discover how you can make your mark. &nbsp;

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From Data to Decisions: Life as a Resource Analyst at Vinted

Fakes or counterfeits – however you refer to them – they’re a challenge for most of the fashion industry (whether you’re shopping for new or second-hand items). At Vinted, we don’t allow the buying or selling of counterfeits, not just because it’s against the law but because it undermines the hard work of the original creators.That’s why we have different types of anti-counterfeit measures in place to fight fakes on the platform and we’re constantly developing more.However no technology is 100% foolproof, therefore, our Content Quality team and our community participate and take action too. Vinted members report suspect listings through our app. Then, our dedicated Content Quality team reviews those requests and takes appropriate steps.So today, let’s shine a light on the people working tirelessly behind the scenes to help our members trade safely and securely with a glimpse into the day in the life of an Anti-Counterfeit Associate. But first, let’s learn a little more about the Content Quality team.&nbsp; &nbsp;

<h2>Life in the Content Quality Team</h2>An evolving team - it’s an exciting time to be in Content Quality. With over 100 specialists to date, there’s a lot of room to grow in this dynamic team. We have shared goals - it’s the Content Quality team’s job to ensure only high-quality and trustworthy content makes it onto the Vinted platform. They do this by screening, monitoring and moderating risky content. It’s a vital role as our team must exercise their judgment to ensure that listings align with Vinted’s guidelines. &nbsp; &nbsp;

<h2>A typical day for an Anti-Counterfeit Associate &nbsp;</h2>Two types of tasks - Our Anti-Counterfeit Associates don’t communicate directly with our members – instead, they receive their work in two ways: Alerts are short tasks that require a quick decision, while Tickets are for situations that are in need of a more detailed analysis. These different types of tasks add variety to each day. However, it’s always best to work efficiently and accurately in order to reach key results.We stick to the plan - The team always knows what needs to be done in this role, as each day is well-planned, down to the hour. Alerts and Tickets guide our team on exactly what they need to do, so there’s no confusion about what to tackle next.Frequent breaks - In addition to a one-hour lunch break every day, our Content Quality team is also taking a 10-minute break every hour. This helps to keep the mind fresh and to keep accuracy up. Shift work provides flexibility - Anti-Counterfeit Associates work on a shift basis. That means you can choose what day works best for you 12 times a month, and our internal workload team will handle the rest. Sometimes, the Content Quality team works on the weekend, completing 4 weekend days a month.

<h2>Becoming an Anti-Counterfeit Associate &nbsp;</h2>Does this all sound like something that might suit you? The journey to becoming an Anti-Counterfeit Associate is pretty straightforward. First, browse <a href="https://careers.vinted.com/jobs?gh_src=4dae07a2teu&amp;utm_source=web&amp;utm_medium=blog&amp;departments%5B0%5D=Community%20Support&amp;page=1" target="_blank" rel="noopener noreferrer">our open roles</a> and apply for one that interests you. <a href="https://careers.vinted.com/hiring-process?gh_src=4dae07a2teu&amp;utm_source=web&amp;utm_medium=blog" target="_blank" rel="noopener noreferrer">The hiring process</a> involves an over-the-phone interview and an introductory meeting, followed by a homework task and a try-out day. After that, our approach to training is pretty flexible – once you've made it past the hiring stage, you'll step into a 10-week program held in a hybrid setting. For the first month, we require our new team members to be in the office on certain days, but you can work from home for the rest of the training period. You'll even get the chance to try out the role for a day to ensure you like it before committing to anything. So, if this sounds appealing to you, why not learn more about life in the Community Support department in <a href="https://careers.vinted.com/blog?categories%5B0%5D=community-support&amp;gh_src=4dae07a2teu&amp;utm_source=web&amp;utm_medium=blog" target="_blank" rel="noopener noreferrer">our blog</a>? And don't forget to check out our <a href="https://careers.vinted.com/jobs?gh_src=4dae07a2teu&amp;utm_source=web&amp;utm_medium=blog&amp;departments%5B0%5D=Community%20Support&amp;page=1" target="_blank" rel="noopener noreferrer">open job vacancies</a> while you're there. &nbsp;

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A Day in the Life of an Anti-Counterfeit Associate

Meet Barbora, Manager of Member Support at Vinted. During our interview, she talked about her career path, the importance of sustainability in her life, and the cross-functionality at Vinted.

What’s your name and job at Vinted?I am Barbora Lazauskytė, a Manager of Member Support in the Payments &amp; Safety domain at Vinted. My job consists of working with customer support projects and outsourced partners to improve the payments system at Vinted.&nbsp;When and how did you join? Why? (Be honest!)I joined Vinted over a year ago. To be honest, working at Vinted was my dream. I’ve been a Vinted member for 12 years – I joined when it was still called "ManoDrabužiai" in Lithuania. I remember thinking about how exciting it would be to work for such a company. But I was a teenager, so it was not possible at the time.Years later, I still had the same dream, and I applied for a job at Vinted for the first time, but I did not get lucky. So, I applied again, and here I am. I learned&nbsp;not to give up. Remember:&nbsp;if you don’t get in on the first try, it does not mean that it’s not the place for you. Try again!&nbsp;How is Vinted’s mission important for you?I’m all for it because I am very interested in mindful living strategies. I think we live excessively in the modern world. So it’s up to us to choose how much we use up&nbsp;and if we want to do something good for the planet. Vinted’s values align with mine because I’m always looking for ways to live more sustainably.Besides, thanks to Vinted, you can do both – live mindfully, and look good! All by reusing clothes and finding things you’d never find in first-hand places. Overall, the idea of second-hand is simply amazing.&nbsp;Tell us about your typical workday? Do you have a morning ritual?When I wake up in the morning, the first thing I do is take a stroll in the forest with my dog. It is my morning recharge. Then it’s time for coffee. And after that, I have half an hour where I plan my work for the day.Every day at Vinted is different. For example, Vinted is not a place where you only do analytical work. I have plenty of meetings and sessions where we organise our future projects. Teamwork and collaboration happen every day&nbsp;at Vinted, and they’re part of our values. However, I do have some analytical work to do on my own. So I try to split my day into two halves – one for meetings and another for analytical tasks. Then, at the end of the week, I summarise my week’s work and plan for the next one.&nbsp;What do you find meaningful in your job?&nbsp;Like&nbsp;I said earlier, I admire the second-hand approach. So I’m happy to work in a place that emphasises the importance of sustainability. Another thing is the team I work with. The whole department is incredibly supportive and motivates me every single day. It doesn't matter&nbsp;if sometimes some tasks are not really the most exciting things, it’s pure fun to work with a team like this. Also, I find Vinted’s culture very meaningful. We are open with each other because we don’t feel the hierarchy. Everyone can share their ideas and be heard.&nbsp;How is Vinted different from the last places you’ve worked?&nbsp;My previous workplaces were okay. But when I started working at Vinted, I realised that my past ways of working were different. I had to learn the culture and Vinted’s way of working. At Vinted, everyone has freedom and fully trusts each other. We get to choose how we’d like to deal with our tasks. The most important thing is to get the job done. This kind of approach is not something I’d experienced in my previous workplaces.&nbsp;But even with so much freedom, everyone is passionate about their jobs. People here are professionals who are eager to do their job perfectly. And as I mentioned before, everyone is equal at Vinted. In general, the openness of Vinted, no matter your background, creates a space where everyone treats each other well. It’s even better if you are different. Vinted is full of helpful, motivated, and team-oriented people who care about the product they create.&nbsp;What are the key things you have learned&nbsp;at Vinted?As a specialist, I came to Vinted without really knowing what project management is all about. But during my year here, I’ve learnt a lot. I have had plenty of opportunities to challenge myself as I’ve worked on many different projects. Now, I even contribute to leading a project! So all the challenges I’ve faced taught me a lot about my area of expertise.From my perspective, transparency was hard to get used to. It’s about being who you are – it means that how you feel is alright, and you can be your true self at work. At Vinted, you are welcome to talk about your emotions. It’s okay if you struggle sometimes. There's nothing wrong with that. Here, honesty in personal and professional life connects. It’s a wonderful feeling because we spend quite a lot of our time at work. So it’s better to be in a place where you can be yourself.&nbsp;What are the most memorable projects that you have worked on?The team I work in, Payments &amp; Safety, grows fast, and new challenges often emerge. We get to work on a great variety of projects. For example, I had a project with Vinted’s PR team. At first glance, it might seem that payments and the PR domain are not that related. But it was interesting to me, as we did a campaign with influencers in France. I had no previous experience in PR, so it was nice to get to know the backstage of this domain.Also, for more than six months, I have been working on a project called Process Mapping. I am the main point of contact for it. So it’s exciting because it is a unique customer support project. We are trying to document and map all customer support processes. It’s a huge task, but we grow and scale fast, so we need to organise everything better. I’m thrilled to learn from every new project – it’s an invaluable experience.&nbsp;What was the biggest challenge you overcame during this time?&nbsp;Vinted grows fast, and a lot of challenges come with that. Growth is a challenge on its own because in a scale-up like Vinted, there is a lot of innovation, as well as uncertainty. During my first six months here, I had to get used to this dynamic pace. I have managed to do that, and now I’m excited to work in such an environment. I’ve become calmer as I understand that I will not change the world alone, and it’s okay not to be perfect. This aspect of growth is the most important to me.&nbsp;What are the principles that you follow at work?First of all, I believe in teamwork. If you do not know something, consult with the team, discuss it, and you will manage to find a way out. Also, I do what I can, but it’s okay if I cannot achieve a perfect result every time. Lastly, I try to be as honest as I can about my work, emotional state, and everything else. It helps me personally and professionally.&nbsp;How do you seek improvement for yourself?Improvement means a lot to me. It’s boring If I do not grow. I believe if you don’t go up, you go down. What I admire about Vinted is its learning budget that every employee gets. You can use it for your personal and professional improvement. We have excellent growth plans at Vinted – we are the ones who get to decide which area we want to develop in. I have done courses, conferences, and many other valuable things.Besides, at Vinted, the culture of openness is thriving. Cross-functionality is everywhere. If you’re interested in another department's work, you can write to them and ask, and you will get all the answers.&nbsp;&nbsp;What tips would you give to someone aspiring to work in customer support?I think one of the most important things is empathy. At Vinted, in general, but especially in customer support. You have to care about people, Vinted members, and our product. Also, it’s good to have analytical skills because we are always looking for ways to improve. The third thing is passion. You need to have the urge to make things better and be passionate about what you do.&nbsp;You said you use Vinted yourself. Tell us more about that!I am a huge fan of the app! I have been using Vinted for 12 years. When I started, I had a limited budget, but I wanted to look good and find something different. So Vinted was the best place for that. Also, during my teenage years, I met one girl when buying/selling on Vinted – we are still friends after 12 years. So Vinted even helped me to find a new friend!&nbsp;One fun fact about you?By education, I am an opera singer.&nbsp;&nbsp;Please pick one piece of media to recommend. Why do you think it deserves someone’s attention, and what role does it play in your life?It’s hard to pick just one. But I can say that I admire the band Queen, which is the constant soundtrack of my days when I need to lift my mood. Speaking of TV shows, I recommend After Life, a tragicomedy. And if you are in search of a movie, see The Worst Person in the World. It changed me, at least for a few days.

Vinted blog

From Data to Decisions: Life as a Resource Analyst at Vinted

A Day in the Life of an Anti-Counterfeit Associate

Barbora Murinė: At Vinted, the Culture of Openness Is Thriving