<p>At Vinted, our team of Resource Analysts play a key role in keeping things running smoothly behind the scenes. Kotryna, who joined the team in June 2023, shares what it's like to work in this dynamic role – balancing data analysis, forecasting and teamwork to help our members access the help they need. Let's dive into her day-to-day responsibilities and discover what makes the job so unique.</p><h2>Meet Kotryna</h2><p>After earning her degree in information system engineering, Kotryna decided to dive into the realm of analytics. She kickstarted her career in the banking sector, working in transaction monitoring as an AML/CTF officer. While the role was rewarding, she was eager to find more opportunities for creativity.</p><p>Seeking a mix of data and communication, she found her perfect match in Resource Analysis: "Resource Analysts have a variety of responsibilities, and our work is not just defined by calculations and numbers. [We work] with our partner teams and Vinted's internal teams – as a person who prefers teamwork, these were the key points that caught my attention."</p><h2>Inside the role of a Resource Analyst</h2><p>As a Resource Analyst, Kotryna and her team help our Customer Support department to assist our members in a timely manner. "In one sentence, a Resource Analyst ensures that we have enough agents in the right place at the right time."</p><p>One of her key tasks involves preparing <strong>calculated and data-based forecasts</strong> to predict the number of support tickets from our members and, thus, the demand for agents, then planning staffing accordingly. According to Kotryna, accurately <strong>planned staffing</strong> and efficient scheduling are crucial when preparing for busy seasons, as training and preparing our agents takes time.</p><h2>Expecting the unexpected</h2><p>No matter how well a forecast is prepared, sometimes things go differently than planned, and an unexpected event may occur that causes a spike in support tickets. In those situations, Kotryna and her team work on <strong>backlog management</strong> so we can help our members as soon as possible.</p><p>Kotryna’s role also involves a lot of <strong>communication</strong> with the teams that handle support tickets for our members. "Once we've prepared the forecast and staffing plan, we share this with our partner teams – we work closely with them to make sure agents are in the right place at the right time, ready to help our members."</p><h2>Collaboration is key</h2><p>Kotryna credits Vinted's positive and supportive work culture for her success. "My team is a very friendly team! We care about each other, and there's always a helping hand when needed. We try to do everything in a timely manner so there'll be no stress or pressure from tight deadlines."</p><p>While they share core responsibilities, each team member shines in their own way. Some excel in project management and stakeholder collaboration, others are analytical wizards, and some are great at finding and implementing technical solutions.</p><p>Beyond her immediate team, Kotryna collaborates with other departments, particularly when beginning new projects that involve different parts of the platform. "As Vinted is always evolving, we have multiple projects, and we meet our colleagues from other departments during our kick-off meetings and while working on a project."<br>&nbsp;</p>

<h2>Tools of the trade</h2><p>To do all this, Kotryna relies on a range of tools or, as she puts it, "Google Sheets, Excel and Looker are my holy trinity." These go-to resources help her to work efficiently and collaborate with her team.</p><p>But it’s not just the tools; it’s the processes behind them that really help to keep things accurate and reliable, “We have standardised procedures and templates in place, and we always do our data validation.” For Kotryna, the golden rule remains: "Measure thrice, check twice, cut once."</p><p>Regular meetings and team support sessions are also an asset and can help review if a forecast "makes sense".</p><h2>The best bits</h2><p>In addition to her daily tasks, Kotryna finds value in the perks of working at Vinted. "Vinted has really great benefits, such as volunteering days. I love that we can contribute to our community and use volunteering days to help those in need."</p><p>She also appreciates the learning budget Vinted gives each team member – "I was able to join a conference in Paris, and I use our Udemy business account to get as much field-related training as I can!"<br>For Kotryna, though, one of the most rewarding aspects is truly enjoying what you do for work every day, "One of the most exciting projects I recently worked on is the Electronics category! It is really exciting as I can see this feature myself while using Vinted!"</p><h2>Advice for aspiring Resource Analysts</h2><p>For anyone thinking about becoming a Resource Analyst, Kotryna's advice is simple: "Always ask the "stupid" questions, and if needed, ask the same question as many times as you need. This is one of the things I mention in the first meeting when we onboard new colleagues."</p><h2>Looking ahead</h2><p>When it comes to the future, Kotryna's goal is to develop her skills even further. "I'd like to become a data scientist and take on even more difficult calculations!"</p><p>Her journey at Vinted has only just begun, but with her passion for data analysis and teamwork, it's clear she has a bright future ahead.</p><h2>Final thoughts</h2><p>Kotryna's story is a great example of how our team members continue to learn and grow at Vinted. &nbsp;</p><p>Are you interested in joining a team like Kotryna's? Check out our <a href="https://careers.vinted.com/jobs?page=1&amp;q=resource%20analyst" target="_blank" rel="noopener noreferrer">open roles </a>at Vinted and discover how you can make your mark.<br>&nbsp;</p>

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From Data to Decisions: Life as a Resource Analyst at Vinted

<p>Fakes or counterfeits – however you refer to them – they’re a challenge for most of the fashion industry (whether you’re shopping for new or second-hand items). At Vinted, we don’t allow the buying or selling of counterfeits, not just because it’s against the law but because it undermines the hard work of the original creators.</p><p>That’s why we have different types of anti-counterfeit measures in place to fight fakes on the platform and we’re constantly developing more.</p><p>However no technology is 100% foolproof, therefore, our Content Quality team and our community participate and take action too. Vinted members report suspect listings through our app. Then, our dedicated Content Quality team reviews those requests and takes appropriate steps.</p><p>So today, let’s shine a light on the people working tirelessly behind the scenes to help our members trade safely and securely with a glimpse into the day in the life of an Anti-Counterfeit Associate. But first, let’s learn a little more about the Content Quality team.&nbsp;<br>&nbsp;</p>

<h2><strong>Life in the Content Quality Team</strong></h2><p><strong>An evolving team</strong> - it’s an exciting time to be in Content Quality. With over 100 specialists to date, there’s a lot of room to grow in this dynamic team.</p><p><br><strong>We have shared goals</strong> - it’s the Content Quality team’s job to ensure only high-quality and trustworthy content makes it onto the Vinted platform. They do this by screening, monitoring and moderating risky content. It’s a vital role as our team must exercise their judgment to ensure that listings align with Vinted’s guidelines. &nbsp;<br>&nbsp;</p>

<h2>A typical day for an Anti-Counterfeit Associate<br>&nbsp;</h2><p><strong>Two types of tasks</strong> - Our Anti-Counterfeit Associates don’t communicate directly with our members – instead, they receive their work in two ways: Alerts are short tasks that require a quick decision, while Tickets are for situations that are in need of a more detailed analysis. These different types of tasks add variety to each day. However, it’s always best to work efficiently and accurately in order to reach key results.</p><p><strong>We stick to the plan</strong> - The team always knows what needs to be done in this role, as each day is well-planned, down to the hour. Alerts and Tickets guide our team on exactly what they need to do, so there’s no confusion about what to tackle next.</p><p><strong>Frequent breaks</strong> - In addition to a one-hour lunch break every day, our Content Quality team is also taking a 10-minute break every hour. This helps to keep the mind fresh and to keep accuracy up.</p><p><br><strong>Shift work provides flexibility </strong>- Anti-Counterfeit Associates work on a shift basis. That means you can choose what day works best for you 12 times a month, and our internal workload team will handle the rest. Sometimes, the Content Quality team works on the weekend, completing 4 weekend days a month.</p>

<h2>Becoming an Anti-Counterfeit Associate<br>&nbsp;</h2><p>Does this all sound like something that might suit you? The journey to becoming an Anti-Counterfeit Associate is pretty straightforward. First, browse <a href="https://careers.vinted.com/jobs?gh_src=4dae07a2teu&amp;utm_source=web&amp;utm_medium=blog&amp;departments%5B0%5D=Community%20Support&amp;page=1" target="_blank" rel="noopener noreferrer">our open roles</a> and apply for one that interests you. <a href="https://careers.vinted.com/hiring-process?gh_src=4dae07a2teu&amp;utm_source=web&amp;utm_medium=blog" target="_blank" rel="noopener noreferrer">The hiring process</a> involves an over-the-phone interview and an introductory meeting, followed by a homework task and a try-out day.</p><p><br>After that, our approach to training is pretty flexible – once you've made it past the hiring stage, you'll step into a 10-week program held in a hybrid setting. For the first month, we require our new team members to be in the office on certain days, but you can work from home for the rest of the training period. You'll even get the chance to try out the role for a day to ensure you like it before committing to anything.</p><p><br>So, if this sounds appealing to you, why not learn more about life in the Community Support department in <a href="https://careers.vinted.com/blog?categories%5B0%5D=community-support&amp;gh_src=4dae07a2teu&amp;utm_source=web&amp;utm_medium=blog" target="_blank" rel="noopener noreferrer">our blog</a>? And don't forget to check out our <a href="https://careers.vinted.com/jobs?gh_src=4dae07a2teu&amp;utm_source=web&amp;utm_medium=blog&amp;departments%5B0%5D=Community%20Support&amp;page=1" target="_blank" rel="noopener noreferrer">open job vacancies</a> while you're there.<br>&nbsp;</p>

Vinted blog

From Data to Decisions: Life as a Resource Analyst at Vinted

A Day in the Life of an Anti-Counterfeit Associate